Membership Terms
Your membership auto-renews (monthly or annually, as chosen), and you may cancel anytime from your account. 28-day cooling-off: cancel within 28 days of joining or renewing for a full refund.
After 28 days, memberships are non-refundable but transferable — you may pass yours to another person. Loyalty: spend to £1,000 and The Grove is yours for life; spend £3,000 and The Orchard is yours for a year, renewing with each further £3,000 (while your membership is active; non-transferable).
Care & repairs (Orchard and Heartwood): we lovingly mend minor wear and tear — post your piece to us and we'll return it within a few weeks.
The Heartwood is by application; payment is taken only once you are welcomed in.